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Above all else, Bloomingdale's is a service-driven company that pays close attention to its customers. It's our heritage as a department store retailer, as well as an essential element for success in the future. It's important that everyone in our organization does what it takes to make a difference for our customers.
When in a Macy's or Bloomingdale's store, shoppers expect a cheerful greeting from knowledgeable sales associates who are willing to go above and beyond what's normally expected. While we strive to make each sales transaction as quick and easy as possible, helping customers find what they want - catering to their needs, one to one - is what develops long-term relationships.
On a regular and systematic basis, we ask our customers what they think about our stores and our service. As a result, we receive thousands of letters and e-mails from them each month. We read, analyze and report each one - then take appropriate action. Listening to the voice of our customer helps us to understand her needs, develop the right merchandise assortments and improve the shopping experience.
In this section, you'll hear from both our people and our customers.
Our Associates Make It Happen
What Our Customers Are Saying
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