 Senior Buyer"Having a strong team that likes what they do and enjoys working together helps foster strong job satisfaction. And that just naturally flows over to anyone they come in contact with, whether it's customers or other divisions within our company. Positive attitude affects everyone you come in contact with."
 | You've been recognized for your leadership as a manager. What abilities and skills make you a good leader? How have you made a difference? |
I have the ability to be a good listener. I am proactive. I have good follow through. Those three things are the most important attributes. I encourage everyone to speak up and express their opinion and not to sit by silently waiting for something to happen. I think it's very important that people feel part of the team in that respect. I think that's the difference that I have made; a lot of people don't have that attitude.
| How do you build your team to provide the best working environment? |
I try to set an example by being professional, especially with the newer graduates that are just starting out in business. I explain thoroughly to them what I expect. I set high standards for myself, and I expect the same from everyone who works for me. I think that maintaining a sense of humor is important. Also, if you sense unhappiness in your team, you need to get to the bottom of it right away.
| How does having a strong team foster the best environment for positive relationships with your customers, other Macy's, Inc. divisions? |
Having a strong team that likes what they do and enjoys working together helps foster strong job satisfaction. And that just naturally flows over to anyone they come in contact with, whether it's customers or other divisions within our company. Positive attitude affects everyone you come in contact with.
| How do you set the example for you team? |
I set the example by always explaining my thought process so my team is never out of the loop. I also set the example by being humble and not pretending to know it all and by encouraging the team to speak up and to challenge me so that it's truly a team effort.
| In the time you've spent with Bloomingdale's by Mail, what has been your greatest accomplishment? |
My greatest accomplishment has been building successful and profitable businesses and developing a team that works so well together. Our team helps each other out and respects each other's strengths and weaknesses.
| What would you recommend to a new manager joining the company? |
To a new manager I would say be a good listener, keep an open mind and be patient.
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