Beginning on Day 1 of employment, the learning process begins.
- All new hires in all types of positions are provided a comprehensive company orientation, delivered in a variety of ways - including one-on-one conversations, group classroom sessions and computer-based modules. Topics include a company overview, its mission, history and philosophies, policies and procedures, and organizational responsibilities.
- All new associate employees are assigned a "mentor" to help them get acquainted with Bloomingdale's. Your mentor will guide you through day-to-day routines, offer helpful advice, answer basic questions and steer you to those who can offer more in-depth information on specific subjects.
- You will also have formal meetings with the senior management group at your location - a chance to get to know them and their business priorities.
For sales associates
Our sales associates play a critical role in serving our customers. Our training program includes a range of ongoing activities to make our sales associates as knowledgeable, efficient and successful as possible.
New sales associates can expect to spend their first week at work in training, followed by continuing opportunities to stay up to date.
- All new sales associates are provided detailed, computer-based training on our Point of Sale register systems. This is to ensure understanding - and to prevent frustration and mistakes - when using the latest in retail technology.
- You'll receive selling skills training (both in a classroom and via computer) to sharpen your technique and set appropriate expectations.
- Periodically, you'll be part of extensive product knowledge training in the merchandise area where you are assigned. This will include printed materials, seminars with vendors and videos.
- You'll participate in periodic seminars designed to refine your selling skills and to inform you about important topics like safety and shortage.
- As your selling skills develop, you will participate in advanced selling and service classes designed to focus on building successful client relationships.
Sales Support Associates
Associates in support positions (such as stock, visual and administration) are provided the information they need to perform their current jobs, and prepare for others down the road.
- Job-specific training in the classroom, as well as on the job, to improve your technical abilities.
- Computer-based training on subjects such as safety.
- Periodic seminars designed to help you do your job better.
Executive Position Overview
Individuals joining Bloomingdale's in executive positions (i.e., exempt employees) are provided a wide variety of opportunities for development in Leadership, Business Skills, Performance Through People and Professional and Career Development.
- Within three months on the job, four core courses are required for all executives - Making Choices (leadership as a business strategy), Principles of Motivation and Respect (leadership skills and principles), macysjobs 101 (how various retail functions fit together), and Diversity: The Business Case (demonstrating the value and power of diversity in our business).
Store Executives
- Within your first three months as a store executive, you will have an opportunity to network with managers from other stores and key central executives at our one of a kind 'b-way of Training' program. This comprehensive weeklong training is located at an offsite conference center. Professional trainers and subject matter experts present and discuss company policy and procedure information in order to provide you with the basic tools to do your job successfully. A trip to New York City provides exposure to the Central organization and flagship store.
- Our second level of stores executive training, the Leadership Development Program (LDP), focuses on managing people, featuring topics such as interviewing, selection, problem solving, leading teams, managing change, performance appraisals and conflict resolution. This four-day program is trained in each region of the country every season by a professional trainer.
- Additional professional elective courses taught within the company are available for individuals at all levels of management.
- Once a person has reached the level of Store General Manager or Divisional Merchandise Manager, they qualify for attendance at the award-winning The Leadership Institute, which provides advanced training in leadership skills. Participants attend a weeklong training session at Macy's, Inc.'s corporate headquarters in Cincinnati.
Merchant Executives
- Assistant Buyers go through a formal eight-week training program where they learn the basics of Merchandising. They get hands-on experience with Buyers, Planners and exposure to the vendor market. At the completion of the eight-week program, they are placed within a business to work alongside a Buyer and have responsibility over merchandise for our stores.
- Other merchants will receive an individual training plan, comprised from classes in the course catalog tailored to their job requirements. They will have the opportunity to attend these classes and select others as they progress in their current job or grow into different jobs.
|
