Posted Apr 15, 2019

NEW OUTLET - Store Leader, Full Time: Bloomingdale’s The Outlet Store Northbrook, IL


Northbrook, IL


BLM Outlet - Northbrook


Stores » The Outlets



Requisition ID


Are you passionate and energetic? Do you enjoy helping others find the right thing to complete an outfit? If you live on the cutting edge of fashion, enjoy finding a bargain and a have a keen eye for design you may be a perfect fit! As part of our outlet team, you’ll help bring the Bloomingdale’s experience to life. Find your next opportunity today!

Job Overview:

The Store Leader is directly responsible for all day to day functions, selling and service activity, merchandising, and operational tasks in the physical absence of the Group Store Manager or Store Manager. The Store Leader’s primary objective is to drive sales by providing outstanding customer service to the customer through compelling, well executed merchandising and operational excellence. Store Leaders serve a core function in leading the Outlet team in the daily operations of the business, driving sales and profit in a supervisory nature. Perform other duties as assigned.

Essential Functions:

Leadership Team Commitment & Business Ownership
  • Establish self through active participation in supporting total store priorities whenever required.
  • Share ownership of store behavior, performance and engagement.
  • Capitalize on a strategic succession plan that anticipates job openings and develops internal talent.
  • Be well versed and knowledgeable about all aspects of merchandise and merchandising. Ability to suggest and implement merchandising decisions to drive the business. Responsible for communicating needs to the Group Store Manager or Store Manager.
  • Exhibits sound judgment under pressure. Ensures fair and consistent application of all policies and procedures.
  • Protects company assets. Follows and directs total store operational and cash office policies and procedures consistently to standard. This includes all Asset Protection procedures: Cash Office & Safe Standards, Access Control, Merchandise Protection, POS Room, Risk Management, Receiving & Processing and Fine Jewelry.
Business Expectations (Consistently ensures a FAST, FUN and FRESH experience for our customers. Requires and delivers a customer experience ready environment)
  • Ensures that all staffing is zoned and placed according to outlet standards of greeter, fitting room, and register coverage.
  • Ensures team is actively engaging the customer, providing a fun shopping environment and servicing all customer needs.
  • Responsible for maintaining all merchandise standards and directives throughout all departments, ensuring agreed upon floor plans are executed in a timely manner. Initiates and executes all signing standards throughout the store including “up / down”, price point and seasonal trend.
Leadership Expectations (Deliver available, informed team members. Approximately 20+ direct reports. Responsible for staff onboarding and performance development to deliver plan through skilled and prepared team.)
  • Consistently use rallies/department meetings to communicate business driving and procedural information.
  • Directs and supervises total store operational functions with a sense of urgency and efficiency with a strong emphasis on attention to detail.
  • Directs and leads the activities of the entire store team to ensure all merchandising, logistics, and visual directives are executed consistently to standard.
  • Observes and coaches FAST selling behaviors that contribute to making sales and service goal.
  • Ensure new hires complete orientation/on-boarding education requirements.
  • Actively own associate development post on-boarding including follow up courses and mentor assignments.
  • Consistently coach team and use performance review content to communicate and establish clear standards/expectations for selling/support behaviors and empowered/self-driven business ownership.
  • Regular, dependable attendance & punctuality.

  • College degree preferred.
  • Three to five years of prior retail experience preferred.
Communication Skills:
  • Excellent communication skills, in person and over the phone.
  • Friendly, outgoing and professional demeanor.
Mathematical Skills:
  • Math skills such as addition, subtraction, multiplication, and division.
  • Ability to read and understand business reports.
Reasoning Ability:
  • Highly organized and ability to adapt quickly to changing priorities.
Physical Demands:
  • Involves moving around the selling floor freely for the length of the shift.
  • Involves bending, kneeling, reaching and lifting (At least 30 pounds).
Other Skills:
  • Ability to use register systems and other technology as required.
Work Hours:
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays based on department/store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.